When we think of elegant hotels, we think of the famous Ritz Hotels, created by the Swiss hotel pioneer Cesar Ritz.Before becoming “The Hotelier of Kings” and “The King of Hoteliers”, Cesar Ritz chose to leave his home in Switzerland to go abroad to gain knowledge and experience. With hard work, news ideas, flair, and a touch of class, he was able to accomplish an unprecedented career in the hospitality industry and rose to legendary status.“The customer is never wrong”

Cesar Ritz is also responsible for the origins of this philosophy that is widely used as a fundamental of customer service in every industry. His tradition of luxury, excellence and service in the hospitality industry has set the standard for hotels and restaurants throughout the world.

The philosophy and tradition of Cesar Ritz lives on at our hotel management colleges.

　　著名”飯店管理之父”凱撒里茲 “Cesar Ritz” 引述：希望能在飯店業上成功的秘訣在於必須掌握以下幾個重點。 個性外向有如外交官一般、對於人性有基本的了解、可精通數語言和有遠見及適應能力強。 還必須是一個好的主管人員，一個優秀的經理，能夠了解從最基層到最高層的工作內容。 此外對於管理經營還要有天份。 具備以上所講的條件之外,還必須要熱愛這份工作,這樣才可以成為成功的飯店管理人。

To quote from the famous hotelier Cesar Ritz:

　　“Anyone who aspires to lasting success in the hotel business must master his profession to the point of perfection. He must be outgoing and at the same time diplomatic, have a good knowledge of human nature, speak a number of foreign languages, and be capable of foreseeing, adjusting to, and preparing for possible later developments in his trade. He must be a good organiser, an excellent manager of personnel, and be able to weather the unavoidable set-backs from which even the hardest-working person is not spared in this occupation. Moreover, he should be practically inclined and knowledgeable about the rational administration of a hotel. Above all, he must love his profession more that anything else.”